Assistant Manager - Philadelphia’s Magic Gardens
The Assistant Manager performs a vital function for Philadelphia’s Magic Gardens by overseeing the day-to-day guest experience. Under the primary direction of the Visitor Relations Manager, this position provides supervision and quality-control at PMG’s entry point and ensures positive daily visitor experiences within our fast-paced environment. The AM acts as a liaison between management and staff members, supervising opening/closing procedures, safety and cleanliness standards, and basic interpretation of the history and artworks at PMG.
The Assistant Manager is a representative of PMG to a wide variety of visitors including tourists, event participants, and members. They are responsible for maintaining the appearance and organization of the lobby and gift shop; they are also integral to managing cash registers and sales databases. The AM leads by example, demonstrating correct behaviors to visitors for supporting staff and volunteers.
While the focus is on front-of-house interactions, the AM will be knowledgeable about PMG’s interpretive offerings and programs, and will provide management support during programs such as PECO Family Jams, exhibition receptions, and other public events.
Delivering outstanding customer service through greeting visitors, answering phone inquiries, and managing basic reservations and ticketing databases
Operating and managing cash registers: processing general admission, group, merchandise, and artwork sales; counting drawers; preparing cash deposits; accurately recording transaction activities
Monitoring and implementing safe, proper, and clean appearance of PMG’s public spaces and communicating issues to the VRM and management team
Replenishing merchandise and display in Gift Shop, reporting inventory to be restocked
Selling memberships and assisting in membership donations
Educating visitors on basic PMG and South Street history, programmatic offerings, current exhibitions, and other key information about the organization
Ensuring a seamless visitor experience through consistency of goals, standards, policies and procedures
Overseeing PMG’s front-line staff: helping to identify staff development needs
Qualifications / Requirements:
1+ years management experience
2+ years of related visitor services experience
Spanish language fluency
Ability to motivate and lead a diverse group of people
Previous sales/cash handling experience
Knowledge of visual arts and art history preferred
Any non-English language fluency preferred
Previous use of Blackbaud software (Raiser’s Edge or Altru) preferred
Proficient with Microsoft Office Suite, especially Excel
Some light lifting and physical labor occasionally required
Knowledge of the community arts, nonprofit, and museum sectors preferred
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Compensation: Salary commensurate with experience. Full time with outstanding benefits. 40 hours/ week, must be available Monday – Sunday. Schedule varies each week including weekend and evening shifts.
To Apply: Email cover letter, resume, and 3 references in a single document to email@example.com
No phone calls, please.