Museum Hue
COLORFUL! CULTURED! COOL!

Digital Communications Manager - Studio Museum in Harlem

Digital Communications Manager - Studio Museum in Harlem

The statements below reflect the purpose and general responsibilities and requirements of the identified position.  They are subject to change.

Job Summary (purpose of the role):

The Communications department facilitates knowledge of and engagement with the Studio Museum’s mission and content. The department stewards the Museum’s brand; creates, edits, designs, and disseminates content on multiple analog and digital channels; and works with all Museum departments on content strategy and institutional messaging. 

The Digital Communications Manager manages the Museum’s digital presence. The Manager supervises the production and distribution of high-quality and engaging digital content to diverse museum constituencies. 


Essential Job Duties and Responsibilities:

Oversee the Museum’s online platforms, including website, social media, email, and partner sites/initiatives

Maintain brand presence, quality, and consistency across platforms

Act as the webmaster for studiomuseum.org; coordinate with outside contractors and the Museum’s Technology Department to manage website design, accessibility, maintenance, growth and API (Application Programming Interface) integrations 

Manage the creation, compiling, editing and uploading of content (including but not limited to copy, images, and multimedia) 

Track and analyze website, social, and paid search metrics

Collaborate on cross-departmental technology initiatives 

Participate in planning for future digital initiatives and technologies 

Oversee SEO (Search Engine Optimization), SEM (Search Engine Marketing), digital advertising, and other paid media efforts

Supervise Marketing Coordinator, instructing them on departmental procedures and activities and devising individual projects for them


Managerial / Supervisory Responsibilities:   

Managerial / supervisory scope (individual contributors should select “N/a” in the below two sections). Number of: 

Direct Reports: 1

Indirect Reports: 2-4

Recruitment – collaborate with the Human Resource Department to recruit and select high caliber candidates for positions managed.

Performance Management – provide clear direction, regular feedback and appropriate support to staff as needed to succeed in their jobs; assure that high performing staff are retained and that staff who are unable to perform are respectfully transitioned out of the organization and replaced.

Development - provide staff with appropriate career and professional development opportunities.

Engagement - ensure staff are effectively engaged.

Culture & Environment - foster in staff behaviors and attitudes consistent with Studio Museum in Harlem’s mission, core values and desired organizational culture.

Key Stakeholders (who this position will interact with regularly):

Internal (excluding direct chain of command):

Development Department

Curatorial Department

Education Department

PPCE Department

IT Department

Visitor Services Department


External:

Freelance Developer (Jason Russo)

Graphic Designers (various)

Accessibility Auditor (Level Access)


Travel Requirements:    ☐ Yes   ☒ No 

      If yes, update the below section:

Percent travel required: Choose a percent.%

Physical Demands: ☐ Yes   ☒ No

Select “yes” above ONLY if the job has “unusual or noteworthy” physical demands.  If yes, click here to enter specifics (e.g., carry heavy office supplies daily).

 Education/Qualifications & Work Experience:

Required (items listed as “required” MUST be met for a candidate to qualify for this role):

Bachelor’s degree in communications, digital design, computer science, art history or other related field required

Strong understanding of how the internet, websites, and social media platforms function, particularly in a museum context

Strong writing and editing skills

Digital project management experience, including past participation in entire software development lifecycle

Excellent interpersonal communication skills paired with a positive attitude essential.

Excellent computer skills required, including Adobe Creative Suite, Microsoft platforms and content management systems, preferably Drupal and/or WordPress


 Desirable:

5+ years of experience creating/managing digital content required, preferably for a museum or arts organization 

Familiarity with WCAG standards 

Experience with Google Analytics strongly preferred

Interest in and familiarity with global contemporary art and/or African-American art preferred

III.   Competencies (Key Behaviors & Abilities Essential to Perform the Job):


Required (items listed as “required” MUST be met for a candidate to qualify for this role):

Commitment (Core Value) - to the mission and values of The Studio Museum in Harlem.

Collaborative (Core Value) – works well with others at all levels of the organization as well as with key external stakeholders (if applicable to the role)

Initiative (Core Value) - takes self-directed, appropriate action to influence outcomes and / or drive progress and positive change. 

Digital Vision – Commitment to innovation in the digital sphere to bringing the voices and ideas of artists of African descent to audiences around the city and across the globe.

Desirable:

If appropriate, enter other competencies that could enhance a person’s ability to perform this specific function.  Note - hitting enter creates a new bullet.

To apply, please email cover letter, resume/CV, salary requirements, and 2-3 samples of relevant past work (this may include links to digital projects, writing samples, and/or an online portfolio) to jobs@studiomuseum.org.