Museum Hue

Donor Relations Manager Crystal

Donor Relations Manager - Crystal Bridges Museum of American Art

Full Time

Position Overview: Under the supervision of the Donor Relations Manager, the Donor Relations Coordinator will support the operation of the patron travel program, donor events, and custom museum experiences for high level guests.  The coordinator will prepare and coordinate itineraries for high-level guests of the museum, communicating with guests and internal staff to execute the itineraries in a professional and timely manner. The coordinator will work with the Donor Relations Manager to provide support to the Development team with stewardship and benefit fulfillment. The Donor Relations Coordinator will be a consistent point of contact for donors, sponsors, vendors, high-level guests and internal departments for travel information, guest itineraries, benefit fulfillment and event planning.  The coordinator will also help plan local and regional travel experiences, including organizing pre-trip site visits and meeting with representatives from transportation companies, hotels, restaurants and others as needed. Traveling overnight with museum patrons to local and regional destinations may be required.

Principle Responsibilities (Essential Functions)

  • Prepare and manage itineraries for high-level guests of the museum, including communication with the guest or guest representatives and internal staff to fulfill itinerary expectations.

  • Assist Donor Relations Manager in designing travel schedules, researching and coordinating venues and transportation, and creating and disseminating travel content and information internally and externally.

  • Schedule and manage the calendar of events for patron trips and donor events (i.e. Director’s Receptions, Donor/Sponsor Luncheons and VIP events.)

  • Organize mailings and communication to donors and sponsors regarding special events, upcoming opportunities and benefit fulfillment.

  • Create supplementary documents as needed (i.e. biographies, maps, surveys, etc.) for the travel program and other special events.

  • Collaborate with Creative Services to develop printed materials and promotions in a timely, creative and strategic manner.

  • Work closely with the Development team to assist in the stewardship process for sponsors and donors, supporting the Director of Development and Development Officers with stewardship activities as requested.

  • Assist in managing travel budgets and departmental expense reports.

  • Participate in special projects and other duties as assigned.

Minimum Qualifications

Education and Training:

  • In regard to education and experience, an equivalent combination of relevant education and/or experience will satisfy the minimum requirements.

  • Experience in project management.

  • Excellent communication, organizational and interpersonal skills.

  • Ability to understand and maintain the highest levels of confidentiality and discretion.

  • Belief in the museum as a cause for social good and a positive, dynamic force for economic development.

Work Experience:

  • Work experience in following areas, would be preferred but not required: project coordination, administrative support, development, communications, marketing, customer service, and fundraising.

Skills and Abilities:

  • Excellent written, verbal and presentation skills.

  • Adept at prioritizing and organizing multiple projects and managing deadlines in a fast-paced environment.

  • Strong attention to detail.

  • Proficient in Excel, PowerPoint, Word and Microsoft Outlook.

  • Ability to schedule and coordinate with multiple, complex calendars in Microsoft Outlook.

  • Ability to work proficiently in a complex relationship management database.

  • Able to work independently and effectively as well as in a team environment.

  • Creativity, confidence and the ability to collaborate and succeed in a dynamic multi-faceted organization.

  • Understand and maintain highest ethical standards related to organizational responsibilities and public accountability.

  • Ability to work evenings and weekends depending on the needs of the position.

  • Ability to travel overnight depending on the needs of the position.

Licenses and Certifications:

  • Valid driver’s license

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands:  In the work environments described below, Position requires working at desk/workstation and utilizing a computer and telephone for prolonged periods of time, good eye/hand coordination, verbal and written conversation with others. Vision abilities required by the job include close vision.

  • Work Environment:  Work will be performed in an office environment and in Museum spaces as necessary. The noise level in the work environment is usually low to moderate.

Application and Additional Information


To be considered for this position, please apply through this posting. Applications must be complete and include a resume and cover letter.

No phone calls please.

The successful candidate will be required to pass a routine background and consumer credit check and drug screen. 


Crystal Bridges is committed to creating an institution that reflects the diversity of our region and nation. We are especially mindful of those in our community impacted by inequity due to ability, language, class, age, gender, religion, sexuality, race and ethnicity, and are working diligently to address perceived and real barriers that keep anyone from fully experiencing the museum as a guest, volunteer, or employee. To achieve true reform, we must have a diverse, highly qualified team. Crystal Bridges is proud to be an equal opportunity employer, and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We actively encourage minority candidates to apply for this position. 

Museum Overview:

Crystal Bridges is a museum of American Art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting and preserving outstanding works that illuminate the American heritage and artistic possibilities.

We are passionate about transforming lives through experiences that encourage the discovery of new ideas, expanded dreams and inspired actions.

As an employee at Crystal Bridges Museum of American Art, you will be empowered to think creatively, ask questions, and make suggestions to help move the institution forward. Apply.