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Membership Coordinator - CMOM

Membership Coordinator - Children’s Museum of Manhattan

In December 2017, the Children’s Museum of Manhattan (CMOM) purchased a landmark building at 361 Central Park West which is scheduled to become the Museum’s new home in 2023. This is a time of unprecedented growth for the institution that will ultimately yield the first new museum, and one solely dedicated to children and families, on Central Park in more than fifty years. CMOM is currently in the quiet phase of a capital campaign and also building capacity in preparation for its future business model. As such, the Development department is focusing on key strategic areas, which include: Board development, prospect pipeline growth and management, prospect research, campaign management, donor recognition and stewardship, and the growth of CMOM’s membership program. Reporting to the Development Officer, the Membership Coordinator is an ambassador to the Museum and a frontline fundraiser, providing high level and excellent customer service to all members and friends. He or she will be responsible for a range of duties and tasks that reflect substantial variety and complexity. The Membership Coordinator will work with the Development Officer to strategize, create and manage an overarching annual plan encompassing all membership activities. This is a unique and exciting opportunity for a proficient and creative fundraiser to develop and grow the Museum’s membership program in order to better accommodate CMOM’s rapidly growing audience.

POSITION RESPONSIBILITIES Donor Relations  Act as primary contact and provide excellent customer service to all members and prospective members via mail, phone, and email correspondence  Execute acknowledgements and membership cards  Maintain and mail membership premiums  Manage returned mail and do not mail requests  Maintain donor records ensuring data in Raiser’s Edge is correct and up to date  Send out monthly stewardship email to all members referencing upcoming events and exhibit openings Work with the Development Officer to conduct donor research, steward donors and maintain prospect pipelines

Acquisitions and Renewals  Maintain renewal schedule and complete monthly mailings  Develop and launch an acquisition strategy to increase members and revenue  Create reports to track results of solicitations  Collaborate with web team to ensure accuracy of membership webpages and launch promotions  Work with graphics department to update membership marketing materials as needed  Maintain mailing materials and replenish postage when necessary

Gift processing  Responsible for gift processing and updating Raiser’s Edge  Assist with reporting and analysis of donor data using Raiser’s Edge and Excel  Liaise with finance department for Membership related items and adjustments

Other  Organize monthly meetings between membership, admissions, and front office  Research membership strategies used at other museums and cultural institutions  General event support including set-up, check-in, and break down  Manage and develop the gift-membership program  Order office supplies for membership department  Special projects as assigned by team Minimum Requirements  Bachelor’s degree or higher. Minimum 2 years relevant work experience, preferably in fundraising.  Excellent written and verbal communication skills  Outstanding organizational skills, attention to detail, time management skills and the ability to prioritize  Ability to work in a fast-paced, team environment and to carry out projects independently, managing multiple deadlines and using own initiative  Familiarity with Raisers Edge or a similar fundraising database  Proficient in Excel, Word, PowerPoint  Customer Service experience a plus  Desire to pursue a career in development or cultural management

TO APPLY Please visit https://childrens-museum-of-manhattan.workable.com/jobs/999267 to upload your cover letter and resume. Applications without cover letters will not be considered. Due to the high volume of applications, we are unable to acknowledge each one. Only those applicants selected for an interview will be contacted. No phone calls please. The Children's Museum of Manhattan is an Equal Opportunity Employer.

ABOUT THE CHILDREN’S MUSEUM OF MANHATTAN: By creating experiences at the intersection of the arts, sciences and the humanities, the Children’s Museum of Manhattan helps children and families thrive at home, at school, and in the community. These experiences include exhibitions, classes, workshops, performances, and festivals. Based on research, evaluation, and testing, our programs and exhibits are designed to address the multiple ways children learn and to help parents understand and support their children’s development. The Museum’s special areas of focus— selected for their ability to benefit children throughout their lives—include early childhood education, creativity, health, and world cultures. Founded in 1973 by parents as a grassroots, neighborhood organization, the Children’s Museum flourished. Today it is a beloved citywide resource for children, family, and educators as well as a popular destination for visitors from around the world. Each year approximately 375,000 people visit our 38,000 square-foot learning facility on Manhattan’s Upper West Side. Hundreds of thousands more benefit from the Museum’s outreach programs at schools, libraries, homeless shelters, Head Start centers, and hospitals; its touring exhibitions; and its online tools and curricula.