Museum Program Associate - President Lincoln’s Cottage
The Museum Program Associate serves as an informed and friendly ambassador for President Lincoln’s Cottage, providing general visitor services including admissions, membership and retail sales, leading tours, workshops, and school programs, and assisting with events and projects as needed.
Assist with visitor services and front line operations as required, including shop retail,
ticketing and site admissions, visitor orientation, answering phones, and opening and
closing the museum store and buildings in accordance with site procedures and
Accurately interpret the site’s stories, themes, collection, and sense of place for visitors,
so they may better understand and appreciate the site within historical and
Engage visitors in active observation, discussion and synthesis during programs, utilizing
multi-media resources as appropriate.
Respond to different groups of visitors (adults, school children, families) by varying
tour content and techniques as appropriate.
Convey the mission of President Lincoln’s Cottage, including announcing
current initiatives and upcoming programs.
Convey the meaning and benefits of Team Lincoln, the Cottage’s membership program.
Provide exceptional customer service to all site guests and interact courteously and
professionally with site colleagues.
Assist in monitoring collections security (buildings, objects, grounds) and visitor safety,
responding calmly and professionally to emergencies and promptly notifying
supervisor of all incidents or unsafe conditions.
Re-stock shop merchandise each day, as needed, helping to maintain an orderly and
attractive store and an organized stockroom by keeping merchandise filled and neatly
displayed, including dusting and cleaning space as needed.
Assist with managing inventory and receiving, unpacking and ticketing of merchandise.
Assist with order fulfillment and packing of orders for shipment.
Attend all required quarterly meetings and scheduled training sessions and
contribute insights drawn from tour experiences and visitor response. Participate
actively in training programs and other opportunities in order to expand site
knowledge and strengthen customer service, interpretive, retail, and development
Effective and engaging presentation skills. Excellent verbal and written communication
skills, with ability to speak and read English fluently. Bi-lingual fluency (in English and
Spanish or other language) a plus.
Basic math and cash handling skills required. Experience with point of sale retail
systems, registers and ticketing systems a plus.
Knowledge of and enthusiasm for humanities subjects related to the site preferred
Demonstrated ability to engage effectively with culturally diverse audiences,
and audiences of varying age.
Some experience in public speaking, presenting educational or promotional information
to the public, and retail, hospitality or other customer service role. Experience working
in a museum, educational, historical or cultural setting a plus.
Basic problem solving skills, including issue identification and prioritization.
Ability to adapt and be flexible in a dynamic work environment
Ability to continually develop skills related to use of rapidly changing technology and
communications best practices.
Ability to work weekends, holidays, evenings
Ability to work a minimum of 48 hours per month
Ability to work outdoors in varying weather conditions.
Minimum physical requirements include but are not limited to: Ability to stand for
periods up to 60 minutes; walk over uneven terrain; climb stairs; lift and carry loads
of up to 50 pounds on a frequent basis and occasionally more
BA or equivalent work experience required; studies in history, museum studies,
museum education, architecture or other topics related to specific site programs
To apply, email a cover letter, resume, and three references to Jobs@LincolnCottage.org. Please use MPA
Position at President Lincoln’s Cottage in the subject line. President Lincoln’s Cottage is accepting
applications until Monday, May 6, 2019.