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Seattle Art Museum - Admissions Volunteer Supervisor

Seattle Art Museum - Admissions Volunteer Supervisor

Seattle Art Museum strives for its employees and volunteers to reflect the community in which it exists. We want to develop careers for individuals interested in the arts who bring dynamic backgrounds and perspectives, and particularly with this role, a clear understanding of the importance of the volunteer experience and customer service. 

The Admissions Volunteer Supervisor is responsible for the training of all frontline volunteers and the supervision of volunteers and Admissions staff. Frontline volunteers support the Admissions Department greeting visitors, providing general information about the collection and exhibitions, and encouraging positive visitor interactions. Volunteers at SAM play a primary role insuring that we provide a welcoming and inclusive environment for all visitors in support of our institutional Core Values. The first and last exchanges many visitors have with a SAM representative is with a volunteer trained and supervised by the Admissions Volunteer Supervisor. 

ADMISSIONS VOLUNTEER SUPERVISOR 

OVERVIEW: Primary responsibility is the supervision and training of Seattle Art Museum volunteers in the following programs:

SAM downtown, Information Desk Greeters

SAM downtown, Coat Check Volunteers

SAM downtown, SAMbassadors

Act as the liaison between frontline volunteers, the Admissions Department, and the Volunteer Department. Assist with the operations of the general volunteer program, including training, retention and recognition, and work as a supervisor for the Admissions Department five hours per week. 

FLSA STATUS: Non-exempt

HOURS: 28 hours per week, Tuesday – Saturday, Thursday evenings 

REPORTS TO: Manager of Volunteer Programs 

ESSENTIAL FUNCTIONS:

Provide on-boarding, continued training, and supervision for frontline volunteers at the Seattle Art Museum. 

Coordinate curatorial and frontline operational-overview volunteer training sessions. Gather and distribute supporting training materials for these sessions.

Volunteer Retention: Strategize and implement programs to retain volunteers and maintain high rates of position satisfaction.  Find ways to motivate and reward volunteers for their hard work. Maintain regular volunteer communication via email, e-newsletters and training sessions to keep volunteers informed about exhibitions, policies and procedures.  

Work closely with the Manager of Volunteer Programs, maintaining open communication on matters relating to volunteer recruitment, training, retention, and recognition.

Administration: Assist with logistics of volunteer digital file management as it relates to service records and scheduling. 

Volunteer Management: Provide feedback and coaching to volunteers, present warnings, and terminate volunteers if they are unable to meet attendance and Museum policy requirements.

Recruit volunteers for shift coverage when needed. 

Work a total of five hours per week with the Admissions Department as a supervisor for the Ticketing Desk (currently 5pm to 9pm on Thursday evenings):

Be a customer service model for the staff, volunteers, and visitors. Deliver high-quality work by adhering to the Admissions Department’s customer service, ticketing desk, coat check, and cash handling policies.  

Aid management in finding ways to promote exhibitions to visitors.

Maintain communication regarding staffing levels to management.

Provide on-the-spot coaching and guidance for Admissions Representatives when needed. 

Be familiar with and provide Admissions Supervisor and Lead responsibilities as needed.

Attend weekly Admissions Department Managers Meetings, Admissions staff pre-shift meetings and maintain clear communication between departments by meeting weekly with the Admissions Manager. 

Perform other duties as assigned.  

QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

AA degree or the equivalent education or experience. 

Two years of supervisory experience. Volunteer supervisory experience preferred.

Excellent interpersonal, written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.

Demonstrated expertise in maintaining a positive approach to customer service including dealing with difficult internal/external conflicts in a consistent, professional manner.

Demonstrated proficiency and accuracy using MS Office products, including Word, Excel, Access, Outlook, and other software programs. Experience with volunteer or other client management software preferred.

Ability to learn and adapt quickly to a changing environment.

Ability to take initiative & prioritize multiple competing tasks; excellent time-management and problem-solving skills. Strong organizational skills are essential.

Ability to work with close attention to detail and to maintain confidentiality.  

Ability to ask for help and accept supervision and evaluation of work. 

Ability to represent the Museum with a high level of integrity and professionalism. 

Ability to work professionally and tactfully, adhere to Museum policies and support management decisions in a positive, professional manner.

The Seattle Art Museum will consider reasonable accommodations for those applicants with disabilities who may need a reasonable accommodation to perform the essential functions/duties.    Please contact the Human Resources Department for additional information.

TO APPLY:   Please visit http://apply.seattleartmuseum.org/  to submit SAM employment application, cover letter and resume. 

Deadline: Open Until Filled