Museum Hue

Special Projects Manager NYBG

Special Projects Manager, Visitor Experience - New York Botanical Garden


The Special Projects Manager is a strategic thinker, assuming a key role in project and process planning, management, and execution, as well as business analysis, for a wide range of projects that support revenue growth and optimal performance within the Visitor Experience division (Membership, Group Sales, Visitor Services, and Donor Database Administration.) The successful candidate will be highly organized, have a strong project management background, be collaborative in nature, and be operationally-savvy. They will also possess an ability to present thoughts and ideas clearly and concisely in both written and verbal format. Job functions include overseeing and leading projects from ideation through completion, preparing action plans, analyzing risks and opportunities, gathering necessary resources, ensuring adherence to set timelines and budgets, and frequently reporting on progress.

Specific Duties & Responsibilities:

Propose, research, create, and execute on business development opportunities within the division’s core business lines (Membership & Group Sales). Work with divisional leadership to create business plans to address those opportunities and increase the division’s profitability, efficiency, and overall effectiveness

Manage special projects division-wide. This requires familiarity with the technology that supports excellent customer service including contact center, CRM, and ticketing systems. Develop schedules, monitor progress to ensure deadlines are met, and provide exceptional leadership across all projects to ensure a collaborative and cohesive environment

Use data-driven analysis, customer service insights, and comparisons of process and performance against relevant cultural institutions to provide thoughtful and insightful solutions that support continuous improvement of the visitor experience onsite, online, and by phone

Work with departmental leadership to manage the creation of policy manuals and ongoing process documentation. Deliver and execute on recommendations to address potential process improvements.

Assist the division’s VP and AVP with other functions as assigned


Bachelor’s degree required; concentration in business, marketing, or museum management preferred 

Minimum of 5 years progressively responsible experience in membership, marketing, business management, or development, coupled with mid or senior level customer service experience, preferably in a cultural or nonprofit institution

Excellent research and business writing skills; ability to present thoughts and ideas in clear and concise written form; draft compelling copy, project plans, and executive summaries

Exceptional Microsoft Office skills with advanced Excel and PowerPoint required; knowledge of donor databases such as Raiser’s Edge, reporting software, desktop publishing, and HTML preferred 

Proficiency in mathematics and data analysis required. Ability to translate mathematical information into concise reports and identify data that need tracking to improve business performance

Excellent interpersonal and verbal communication skills

Strong time management and organizational skills, extremely attentive to accuracy and detail, ability to take initiative, prioritize workflow and manage multiple projects in a fast-paced environment

Flexibility to work occasional weekends or evenings

Please apply here: