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Sr. Network Systems Administrator - Crystal Bridges

Sr. Network Systems Administrator - Crystal Bridges Museum of American Art

The Sr. Network System Administrator’s primary responsibilities are to maintain and monitor local area network (LAN/WAN), provide back office system maintenance and provide technical assistance to end users. Responsibility includes updating MS Windows 2012 and 2016 Servers including MS Active Directory management, MS Exchange 2016 server; MS SQL 2012 and 2016 Database administration, MS Windows Pro 7 & 10 OS, Apple MAC Mojave OS; Set up, configuration and install of FTP servers. Implement and maintain ProofPoint email security. Manage systems and accounts across trusted domains. Identify and troubleshoot problems with hardware and software; develop and oversee document standards and procedures; ensure LAN/WAN performance meets museum and end user requirements by performing a variety of maintenance, evaluation installation and training tasks.

 

Principle Responsibilities (Essential Functions)

  • Back Office Technical Support:

Monitoring and updating Windows server OS, maintaining and updating networked Laptops and workstations. Administering and managing MS SQL databases.  Running and testing SQL scripts along with managing daily database backups. Setting up end user file permissions, printing resources, monitoring backups, file system integrity, and end user administration roles and rights.  Tracking and documenting issues and their associated resolutions. Maintain server application installation and upgrades. Ensure data storage, archiving, back-up and recovery procedures are functioning correctly.

  • Museum Support:

Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment and software. Assist end users with various training and instruction for system usage on operating systems, databases, and other applications; assist users in maximizing use of networks and computing systems. Provide computer orientation to new staff and assist staff as needed.  Investigate, recommend and install enhancements and operating procedures that optimize network availability.

  • Maintenance:

Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.  Anticipate communication and networking problems and implement preventive measures. Establish and perform maintenance programs following museum and vendor standards.

  • Secondary Support:

Provide first line response for end users requiring assistance with technical issues and challenges. Investigate end user problems, identify source problem, determine solutions, test and implement solutions. Install, configure, and maintain personal computers, workstations, laptops, MACS and other related equipment devices, and systems; e.g., disk drives, printing rights, and related equipment. Maintain application installation and upgrades.

  • Ensure timely user notification of maintenance requirements and effects on system availability.

  • Other duties as assigned

 

Minimum Qualifications 

Education, Training, and Traits:

  • Associate’s degree in Computer Science or related field. Bachelor’s degree preferred.

  • Very good oral and written communication skills

  • Must have good interpersonal skills to work with end users

  • Knowledge of a range of computer network systems, computer and network hardware and peripheral equipment, Apple MacBooks and iMacs.

  • Ability to install, configures, and maintain MS Windows personal computers, Cisco wireless systems, and other related hardware and software.

  • Knowledge of federal copyright laws as they pertain to the use of computer software.

  • Knowledge of computer and/or network security systems, applications, procedures, and techniques.

  • Ability to identify and resolve computer system malfunctions and operation problems.

  • Ability to communicate technical information to non-technical personnel.

  • Skill in organizing resources and establishing priorities

  • Ability to understand and maintain the highest levels of ethics and confidentiality



Work Experience:

  • Must have strong analytical background and skills and system problem resolution.

  • Strong written and verbal communication skills and documentation are a must.

  • Must have three to five years of Windows Server OS 2012/2016, Mac OS X, MS Exchange 2016, MS SQL 2012/2016 database and Help desk end user support experience.

  • Strong knowledge and skills of MS SQL Database administration.

  • Three to five years experience with MS Windows Active Directory.

  • Experience with writing MS PowerShell scripts.

  • Must have experience implementing, managing and maintaining the following systems; MS Office 2013, MS Outlook 2013 MS OneNote, MS Windows 7/10 Pro, MS Outlook 2013, MS Exchange 2016 accounts.

  • Must have Cisco AnyConnect VPN experience.

  • Must be able to support new systems and applications.

 

Physical Requirements and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

  • Physical demands:  The position requires verbal and written conversation with others, sitting, standing, walking, bending, climbing, reaching, strenuous lifting/moving objects up to 25 pounds and use of hands to manipulate, handle or feel objects, tools or controls. Vision abilities required by the job include close vision and color perception.

  • Work environment:  Work will be performed in an office environment, museum spaces, construction site, and in communities served. The noise level in the work environment is usually low to moderate. Position may require evening and weekend work in response to needs of the systems being supported.

Application and Additional Information

Application 

To be considered for this position, please apply through this posting. Applications must be complete and include a resume and cover letter.

No phone calls please. 

The successful candidate will be required to pass a routine background and consumer credit check and drug screen.

 

EQUAL OPPORTUNITY STATEMENT 

Crystal Bridges/ The Momentary is committed to creating an institution that reflects the diversity of our region and nation.  We are especially mindful of those in our community impacted by inequity due to ability, language, class, age, gender, religion, sexuality, race and ethnicity, and are working diligently to address perceived and real barriers that keep anyone from fully experiencing the museum as a guest, volunteer, or employee.  To achieve true reform, we must have a diverse, highly qualified team. Crystal Bridges / The Momentary is proud to be an equal opportunity employer, and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We actively encourage minority candidates to apply for this position.

  

Museum Overview:

Crystal Bridges is a museum of American Art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting and preserving outstanding works that illuminate the American heritage and artistic possibilities.

We are passionate about transforming lives through experiences that encourage the discovery of new ideas, expanded dreams and inspired actions.

As an employee at Crystal Bridges Museum of American Art, you will be empowered to think creatively, ask questions, and make suggestions to help move the institution forward.

APPLY!