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Visitor Experience Associate - OMCA

Visitor Experience Associate - Oakland Museum of California

The Visitor Experience Associate works with a team as front line floor staff to provide guests and visitors with high standard customer service as sales representatives of OMCA.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects OMCA’s definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons. 

 

INSTITUTIONAL RESPONSIBILITIES

  • Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future

  • Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement

  • Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives

  • Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement

 

POSITION DUTIES AND RESPONSIBILITIES

  • Provide OMCA GOLD standard of customer service to all museum visitors by greeting and welcoming visitors, and offering helpful direction to a variety of museum offerings

  • Sell admission tickets and memberships through electronic Point of Sale system

  • Respond to telephone, voicemail, written, and e-mail inquiries for information regarding visits, tours, accessibility, etc

  • Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage and events to all visitors, document visitor comments and inquiries in appropriate systems

  • Serve as an advocate for the visitor while simultaneously promoting the welfare of the museum; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitor complaints to the mutual satisfaction of the visitor and the museum

  • Assist any special interest groups, in order to provide a unique on-site experience

  • Participate in organizational trainings and meetings as required

Qualifications

EXPERIENCE

  • Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect

  • 1-3 years of related experience required

  • Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect

  • Customer service practices and principles in a diverse environment

  • Knowledge of basic math with demonstrated proficiency in handling money/cashiering

  • Interest in California, Art, History, Natural Sciences, or museum-related subjects

  • English language proficiency in both spoken and written form

 

WORK ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment may include:

  • Noise, such as groups of people working in enclosed areas

  • Typical office environment

  • Outdoor weather conditions

 

EEO STATEMENT

The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and surrounding community. In compliance with the Americans with Disabilities Act, OMCA will provide reasonable accommodations to qualified individuals with disabilities.

APPLY!