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Visitor Services Representative - Central Park Conservancy

Visitor Services Representative - Central Park Conservancy

The Central Park Conservancy Visitor Centers rely on motivated individuals who enjoy interacting with people and providing excellent customer service to visitors from around the world.  Visitor Services staff inform, equip and engage Park patrons by providing general information, directions, and history about Central Park and the Conservancy, and by encouraging visitors to take advantage of public programming and membership/donor opportunities.  Visitor Center staff enhance each visitor’s Central Park Experience and serve as the “front-line” in educating patrons about the features and landscapes of Central Park and the Conservancy’s role in maintaining it.  

Summary of Essential Job Functions

Proactively greet, assist, and engage Park visitors, in a professional and inviting manner

Enhance every person's visit to Central Park by providing detailed and accurate information and directions, and by interpreting the Park’s history, landscapes, design, features and programming

Help to maintain a safe, clean and welcoming Center: includes properly securing the Center each evening, reporting all safety issues to the appropriate personnel, monitoring proper use of Center throughout your shift, and participating in regular light cleaning

Engage visitors in conversation about the Conservancy and our role in maintaining Central Park

Promote Central Park Conservancy membership and various other ways people can support our mission

Handle retail sales: includes maintaining inventory, conducting monetary and credit card transactions, and generating sales reports as needed

Help to facilitate a variety of programs in and around the Visitor Centers

Work with Programs staff and volunteers to manage tours that run out of the Visitor Centers: includes handling tickets sales, when applicable, and distributing audio equipment

Participate in on-going professional development opportunities

Actively manage Visitor Center calendars and program schedules to assure readiness for events, programs and general visitation 

Respond to visitor inquiries via the phone, in person, and e-mail as needed

Perform general administration duties: answering phones, filing, faxing, statistics tracking, etc.

Keep visitor statistics and report these figures as needed

Actively communicate with Park visitors, colleagues, , volunteers, Operations staff and other Park personnel as needed

Secure cash donations at end of the night

Minimum Requirements 

High level of customer service skills

Experience in visitor services and retail

Interest in parks and/or tourism

A strong desire to work with the public

A strong desire to learn about the Park and the Central Park Conservancy

Ability to work productively as part of a diverse team of staff, volunteers and interns

Enthusiasm for working in different locations throughout the Park based on staffing/coverage needs of the department

Strong verbal and written communication skills; personable; and energetic

Computer proficiency (Word, Excel, use of an e-mail system, etc.)

Responsible and reliable; ability to be at work regularly and on-time

Must be at least 18 years old; candidate should have a minimum of a high school diploma

Strong English communication skill a must; ability to speak additional languages a plus

Other Requirements

This position occasionally requires lifting of moderately heavy items (up to 30 pounds) and long periods of standing as well as walking to various locations throughout the Park as needed.  Must comply with the policies of the Conservancy, including wearing a Central Park Conservancy-branded uniform, which will be issued upon hire, in a presentable and professional fashion.

Schedule

Schedules are determined based on facility/programming needs and may change.  Regular weekend work and some holiday work is required.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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